The AI copilot purpose-built for enterprise support.
NexusAI Ops connects support knowledge and operational context so teams can search, understand, summarize and resolve with confidence.
Everything support teams need to move faster.
Enterprise knowledge search
Search PDFs, KB articles, runbooks, internal notes, ticket history and databases.
- Natural-language search
- Source citations
- Confidence-aware answers
Incident intelligence
Summarize incidents, worklogs, owner changes, resolution attempts and likely next steps.
- Ticket timeline
- Similar incidents
- Known fixes
RCA assistant
Create investigation drafts using connected ticket data, runbooks and historical fixes.
- RCA draft
- Impact summary
- Action plan
Connector-ready architecture
Positioned for ITSM, Jira, PDFs, databases, APIs and custom internal systems.
Governance by design
Role-based access, audit trails, source references and token usage awareness.
Flexible deployment
Support SaaS, customer AWS, private cloud and hybrid deployment conversations.
Designed for enterprise support ecosystems.
No single tool contains the complete answer. NexusAI Ops brings context together.
BMC Helix
Incidents, worklogs, knowledge and support context.
Jira
Issue history and engineering handoffs.
PDFs & docs
Product manuals, SOPs and runbooks.
Databases & APIs
Enterprise records and custom systems.
Every ticket contains knowledge.
NexusAI Ops helps your organization find it, reuse it and act on it before issues become expensive escalations.